Services

Whatever your merchandise needs, we can help

Our broad competence and extensive infrastructure allow us to take the pain out of your merchandise program. We can create a tailored solution just for you, so you can focus on your core business.

The graphic below shows the variety of individual services we offer to support a well-managed and successful product portfolio. The only question is: How can we help you?

ROOF STRUCTURE FOUNDATION Product Portfolio Account ManagementDesignCustomer ServiceMarketing Services Global Market ManagementCollection PlanningProduct Development Business Model Resources and PersonnelSystems & IT Logistics & Warehousing FinancingInvoicing Stock ManagementProduct PhotographyLanguage LocalisationsCreative CopyWebshop Content & UX OptimisationReportingOrder Handling Technical IntegrationsGovernance StructureSustainability & CSR strategiesAdministrationSourcing & Purchasing Policies and Processes
FOUNDATION Business Model Resources and PersonnelSystems & IT Logistics & Warehousing FinancingInvoicingTechnical IntegrationsGovernance StructureSustainability & CSR strategiesAdministrationSourcing & Purchasing Policies and Processes ROOF Product Portfolio STRUCTURE Account ManagementDesignCustomer ServiceMarketing Services Global Market ManagementCollection PlanningProduct DevelopmentStock ManagementProduct PhotographyLanguage LocalisationsCreative CopyWebshop Content & UX OptimisationReportingOrder Handling

Design & Development

Original brand merchandise – it’s not purchased, it’s developed

Merchandise doesn’t represent your brand just because it has your logo on it. First, it has to be the right choice of product. Then it’s about paying attention to product details that can convey your brand’s values

Inhouse design team

Our inhouse design team have many years of experience in industrial design, working on all types of products.

Mood boards and concepts

Moving from mood boards and concepts to technical specifications, we will explore the best materials, color choices, forms, and patterns to use, as well as the latest design trends.

Product developers

Working closely with the design team, our product developers can advise on innovations in products and materials, as well as ensure the producibility of designs.

Supplied as expected

The product team also works with our suppliers to ensure your brand merchandise is developed with the right level of sustainability, in the right quantity, at the right price and within your specified lead time.

Sourcing

Find suppliers that meet your highest standards

Finding the right source and supplier for your products is at the heart of our offer. And, since our product portfolio is very broad, we have an extensive network of existing suppliers. If we don’t already know an ideal supplier, we’ll meet and evaluate alternatives to find a supplier who meets your high standards on materials, working conditions, environmental standards and more.

Global

Based on your needs, we work with factories, sourcing agents, wholesalers or buy directly from brands across the world. Our supplier network is primarily based in China, Bangladesh, Turkey, Portugal, Sweden and Italy.

Strategic

We work with BSCI certified suppliers, which are preferably also ISO9001 and ISO14001 certified. Suppliers must sign the Brandon Code of Conduct which is based on United Nations Global Compact 10 Principles.

Compliant

We will ensure your brand merchandise is made according to national and international regulations. From the product design to materials used in production, you can be confident that we meet all relevant standards.

Traced & Audited

We always insist goods are delivered with relevant certifications. Furthermore, we conduct ongoing audits of our suppliers to ensure their continued adherence to CSR, environmental and quality standards. 

See how we can secure sustainability across your supply chains

Warehousing

Scalable and reliable order fulfilment

We have warehouses located in three regions – Sweden, China and the USA. Depending on the size and scope of your business, we can use one or all of these warehouses to fulfil the orders of your stocked brand merchandise.

Our IT system can consolidate customer orders to save you money and reduce the environmental impact of shipping products. Plus, our warehousing structure is easily scalable. If supported by a relevant business case, we have experience in expanding our warehousing operations to new markets to support your needs.

Scalability and sustainability are key to the way we work.

Global Logistics

Distribution is in our DNA

Logistics is where the Brandon story started in 1987. So, it’s fair to say we understand the challenges of running a global merchandise program.

We partner with market leading logistics providers to secure reliable delivery of your products, no matter where in the world you need your brand merchandise. Nowadays, we deliver products to 100+ countries every year.

eCommerce

Effortless buying experience for your customers

Our primary sales channel for your bespoke merchandise portfolio is an online store. Our inhouse development team can design a customized webshop with a smooth user experience for B2B, B2C and B2E sales.

To put it simply, we can serve your every need. This includes:

Front and back-end development
Integration into your ERP system to allow easy PO handling and payment
Set budgets or approval hierarchies for purchases
Single Sign-On (SSO) login possibilities
Show different items or price by the type of buyer or market
Multi-language content and product photography
Payment multiple currencies and reward tokens
Reporting with Google Analytics and on all levels of product and order

Consistency & Compliance

We’ll ensure it’s right, every time and everywhere

We can gain centralized control over how your brand is represented globally. We create a program ensuring that all brand merchandise adheres to your centralized brand guidelines, curbing rogue spend and ensuring nothing falls short of your design, quality, and sustainability expectations.

Helpdesk

Ready to help your customers in seven languages

Our customer service team represent both your brand and ours on the front line with customers. For that reason, they are trained to provide the highest possible service to assist with the following queries:

  • Inbound customer services for all markets currently in English, Swedish, French, German, Italian, Spanish and Chinese
  • Phone and email support
  • Webshop support
  • Product support
  • Order entry
  • Claims and return management
  • Logistics support

Do you need help with your brand merchandise?

Read how we delivered sustainability for these leading brands...